Privacy Policy

The controller of your personal data is theService95, a studio for websites and digital products in Bulgaria.

For any privacy question, write to us through the contact page or on Instagram at @theservice95.co.

• Contact form: your name, email address, phone number (optional), the service you choose and your message.
• Price calculator: if you send an enquiry from the calculator, your choices (project type, size, extras, timeline) and the estimated price are added to the message. Until you send it, they stay in your browser only.
• Anonymous statistics: pages visited, where you came from, device and browser type, approximate location (country or city). We use no cookies for this and cannot recognise you as an individual.
• Technical data: on every visit our hosting provider automatically records your IP address, browser type, the page requested and the time in server logs.
• Remembered preferences: your chosen theme (light or dark) and your choices in the calculator are kept in your browser's memory (localStorage and sessionStorage). These are not cookies, they are not sent to us and you can delete them at any time in your browser settings.

We do not collect special categories of data and we knowingly collect no data from children under 16.

This site sets no cookies, so there is no consent banner. If we ever add a service that uses cookies, we will ask you first and update this page.

• To answer your enquiry and prepare an offer: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
• To perform a contract if we start working together, and for accounting and tax obligations (Art. 6(1)(b) and (c)).
• For the security of the site and to prevent abuse, through server logs (legitimate interest, Art. 6(1)(f)).
• To understand how the site is used and to improve it, through aggregated anonymous statistics (legitimate interest, Art. 6(1)(f)). You can object at any time.

The price shown by the calculator is an automatic, indicative estimate. It has no legal effect for you and no decision is made on the basis of it. The final offer is always prepared by a person.

We do not sell or rent your data. We share it only with providers who process it on our behalf:

• Vercel Inc.: hosting of the site and server logs.
• An email delivery provider: delivery of the submitted forms to our mailbox.
• The provider of our mailbox: storage of our correspondence with you.
• The provider of the site's anonymous statistics.

Some providers are based in the United States. Transfers rely on the EU-US Data Privacy Framework or on the European Commission's Standard Contractual Clauses, which ensure an adequate level of protection.

• Enquiries and offers that did not lead to a contract: up to 24 months, after which we delete them.
• Data related to a contract: for the term of the contract and afterwards for the periods set by accounting and tax law.
• Server logs: according to the hosting provider's policy, usually from a few days to a few weeks.
• Aggregated anonymous statistics: contain no data by which you could be recognised.

Under the GDPR you have the right to:

• access the data we hold about you;
• have inaccurate data corrected;
• erasure (“the right to be forgotten”);
• restriction of processing;
• data portability;
• object to processing based on legitimate interest.

Write to us through the contact page. We will reply within one month. If you believe your rights have been infringed, you can complain to the Bulgarian Commission for Personal Data Protection: www.cpdp.bg.

The site uses an encrypted HTTPS connection. Only the people who need it to reply to you or do the work have access to your data.

We may update this policy when the site or the way we process data changes. The date of the last update is shown at the top of the page.